Refund Policy
Our commitment to exceptional customer satisfaction and transparent refund procedures
Overview
At Wing Snob, your satisfaction is our paramount concern. We stand behind the exceptional quality of our culinary creations and dining experiences. Our comprehensive refund policy is designed to ensure that every patron enjoys the luxury and excellence they expect from our establishment.
This policy outlines the conditions and procedures for requesting refunds, exchanges, and addressing any concerns regarding our premium food offerings and services. We are committed to resolving any issues promptly and fairly while maintaining the highest standards of customer service.
Important: All refund requests must be submitted within the specified timeframes and meet our eligibility criteria outlined below.
Refund Eligibility
To be eligible for a refund, your request must meet the following conditions:
- Timeframe: Refund requests must be submitted within 24 hours of purchase for food items, or within 7 days for merchandise and gift cards
- Proof of Purchase: Valid receipt, order confirmation, or transaction record must be provided
- Product Condition: Food items must be returned in unopened, original packaging with temperature integrity maintained
- Valid Reason: Quality issues, incorrect orders, allergic reactions, or service-related concerns
- Documentation: Clear photos of defective or incorrect items must be provided when applicable
- Original Payment Method: Refunds will be processed to the original payment method used for the purchase
Non-Refundable Items
The following items and services are not eligible for refunds under this policy:
- Customized or specially prepared menu items made to specific dietary requirements
- Partially consumed food items or beverages
- Items damaged due to customer mishandling or improper storage
- Promotional or discounted items specifically marked as "final sale"
- Digital content, including mobile app purchases and loyalty program credits
- Third-party delivery fees and service charges
- Gratuities and tips already distributed to staff members
- Catering services completed and delivered as per agreement specifications
Note: Special circumstances may be considered on a case-by-case basis at management discretion.
Refund Process
Follow these steps to request a refund from Wing Snob:
- Step 1: Contact our customer service team within the eligible timeframe via phone at +1 510-548-5525 or email at [email protected]
- Step 2: Provide your order details, receipt or confirmation number, and detailed explanation of the issue
- Step 3: Submit supporting documentation including photos of defective items if applicable
- Step 4: Our team will review your request within 2-3 business days and contact you with a decision
- Step 5: If approved, return the items to our location at 1517 Shattuck Ave., Berkeley, CA 94709 in original condition
- Step 6: Refund will be processed within 5-7 business days after item verification and approval
Refund Methods & Processing
Wing Snob processes refunds through the following methods and timeframes:
- Credit/Debit Cards: 5-10 business days to appear on your statement (bank processing times may vary)
- Digital Wallets (PayPal, Apple Pay, Google Pay): 3-5 business days for credit to appear
- Cash Purchases: Immediate cash refund available at our Berkeley location during business hours
- Gift Cards: Refunded as store credit or new gift card at customer preference
- Third-party Payment Apps: 7-14 business days depending on the service provider
Important: Refund processing times begin after we receive and verify returned items. Bank processing times are additional and beyond our control.
Exchanges Policy
Wing Snob offers exchanges as an alternative to refunds in many situations:
- Exchanges are available for incorrect orders when reported within 2 hours of pickup or delivery
- Items of equal or lesser value can be exchanged without additional payment
- Exchanges for items of higher value require payment of the difference
- Merchandise exchanges must occur within 14 days with original packaging and tags
- Seasonal menu items may only be exchanged for currently available alternatives
- Exchange requests follow the same documentation and approval process as refunds
Damaged or Defective Items
Special procedures apply to damaged or defective products:
- Immediate Reporting: Contact us within 1 hour of delivery or pickup for food safety concerns
- Photographic Evidence: Provide clear images showing the damage, contamination, or defect
- Expedited Processing: Damaged item refunds are processed within 24 hours of verification
- Replacement Options: Choice between full refund, replacement item, or store credit with 20% bonus value
- No Return Required: Damaged food items should not be returned for food safety reasons
- Compensation: Additional compensation may be offered for significant inconvenience or health concerns
Food Safety: If you suspect food contamination or experience adverse reactions, seek medical attention immediately and contact us for urgent assistance.
Contact Information for Refund Support
Our dedicated customer service team is ready to assist with your refund requests and concerns.
Last Updated: January 1, 2024
Wing Snob reserves the right to modify this refund policy at any time. Changes will be posted on our website and take effect immediately. For questions about this policy, please contact our customer service team.